Are you a BPM Startup?
With Business Process Management (BPM) technology becoming more popular and more and more open source products coming in, chances are you are working for a team which is focussing on BPM. You could be running your own BPM Startup, Part of a BPM Startup or part of a Small Team of a bigger company focussing on BPM. Here are some pointers which will help you get started and going easily.
Focus on Big Picture
Being a BPM Professional you need to focus on the bigger picture and not just workflow, portal and tools. Understand What your customer needs to solve. Chances are a part of it can be solved by BPM and a part of it with other technologies like ERP. “Automating the Process” does not just mean drawing in the tool and deploying. BPM is an initiative and exercise, not just a tool.
Become a Consultant
Become a consultant for your client. Tell them how they should solve their problems. If you think an initiative will cause the audit problems later, tell them. If they are trying to solve problems with your BPM Tool, make them aware. Customer should trust you. Even though your Boss calls and says “more business ...” don't push for it. If customer is convinced you are planning the best for him, business flows automatically.
There are several Open Source products like Joget, BonitaSoft, JBPM out there which can solve a number of problems with them. Even the enterprise versions of these tools are very affordable. Premium products like Pega, Lombardi, Savvion have quality but the costs associated are too high. Also, finding developers for open source products is easier than finding people for Premium products.
Do some hand holding
BPM is a continuos process. Do some hand holding for your customer after you have deployed the processes. Help them work over a couple of versions before letting go. Plan the releases in such a way that processes are going live slowly not in an explosive fashion. This will help learn and make the later processes better and faster.
We welcome BPM Startups share their thoughts with the community. Comments are welcome.