best grammar app

How Important is Domain Expertise?

Submitted by Abhishek on Thu, 2014-02-06 10:14
sxc.hu
While working with our BPM Research, we came across several Domain specific implementations and several products talking about having them built into the product. It made me think, does it really add value? Do you really need domain specific components within the BPM Framework?

Domain specific components could be Form Fragments, Data models or even Graphs and reports that make sense to a particular domain. For example, in Customer Service, this could mean the number of requests you resolved within the specified SLA. Do go deeper, if the product has specialization in "Call Centers", they could have processes that monitor SLA's or a voice call.

Well having built in components definitely saves time, as you do not need to reinvent the wheel. You could start servicing your customers within days rather than waiting for weeks (a Typical BPM Implementation time-frame could be 4-6 weeks for your first process).

However, the downside is that industry specific solutions seem to be very rigid. With variations in how processes are implemented worldwide, a Financial Risk Calculation process may not be same for a company in UK and US. The processes could act as a good starting point, but from our experience, it takes a longer effort to understand what has been done and then modify it. Not to mention, the vendor should be willing to share the code with you.

That said, I feel a better choice would be those products which have a smaller components that you could plug in. For example, a KPI Widget that allows you to set your parameters or a Generic adapter to SAP would be much easier to use. Your efforts would go in assembling the application rather than hacking it.

Another approach, which falls in between the two happens to be one in which you could actually build reusable components. You could define widgets and fragments for different resource types you have. Every workflow could then use this centrally managed component.

Hope this was useful. Comments and suggestions are welcome.

Abhishek Mishra
Good experience in working with BPM technologies like Savvion, JBPM. Founder and Chief Editor of BPMGeek.com. Founder of Savvion Business Manager Mobility Framework Savmobify| View my BPMGeek Profile
|
best grammar app

About BPMGeek

BPMGeek is an initiative to collaborate and communicate with the growing Business process management community out there. The goal is to help developers connect with experts, ask questions, post their learning and get understanding of BPM Concepts. Often tool specific knowledge of niche areas end up developers perplexed and confused - especially when there are very less number of resources available. We will be coming up several several new features. Have a look at our Roadmap here

BPMGeek is an independent entity not associated with any Product. All BPM product professionals are invited to contribute. The Logos and Names used across the site belong to their respective owners. The viewpoints mentioned by Individual contributors are their own. BPMgeek cannot be held liable for any issues arising out of it.


BPMgeek is promoting the Nounshoun English Grammar App - developed by Constellation Software.