SMS based: Savvion BPM Integration with Mobile Devices Series
Mobile Apps have been emerging as one of the most powerful drivers in the recent years. Any product offering which does not integrate with Smart phones is definitely on its way of facing serious resistance in market penetration. Savvion Business Manager from Progress seems to have overlooked the fact in recent years. What's surprising is that the version 3.0 of Savvion (Current Production release is 7.x) actually claimed to have an integration with Biz Mobile although I am not aware of a working version of the same. Organizations that have huge Savvion infrastructure are struggling to have an integration with Smart Phones and similar devices, Blackberry being one of the major phones being sought for.
This white paper intends to showcase some of the approaches in which Savvion Business Manager could be integrated with Mobile Devices with focus on Blackberry. Our overall approach assumes that Cellphone requirement pertains to task Approvals/Completions rather than Business Process Modeling etc.
Savvion Mobile Approaches: SMS Based
A simple yet common approach could be to make use of SMS Based integration. Short Messages could be sent out to the performer cellphones with basic details and instructions on actions. For example, a simple approval could be done my replying APPROVE or DISAPPROVE.
Care needs to be taken for security and validations. Other area which could be difficult is that how to track which request was approved. End user could be asked to provide a tracking number as part of the reply.
For providing a seamless integration the organization needs to have robust Identity management system where Phone numbers could be looked up and validated. Cost of Outgoing and Incoming SMS gateway, and SMS messages also increase the cost (onetime and recurring).