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How Work Gets Done: Business Process Management, Basics and Beyond

Rediscover how your organization works and where it can be improved by using simple, yet powerful techniques!


How Work Gets Done will provide the business or IT professional with a practical working knowledge of Business Process Management (BPM). This book is written in a conversational style that encourages you to read it from start to finish and master these objectives:


  • Learn how to identify the goals and drivers important to your organization and how to align these with key performance measures
  • Understand how business strategies, business policies, and operational procedures need to be connected within a Business Process Architecture
  • Know the basic building blocks of any business process - Inputs, Outputs, Guides, and Enablers
  • Learn how to create a BPM Center of Excellence in your organization
  • Acquire the skills to establish a BPM methodology addressing Enterprise-level, Process-Level, and Implementation-Level priorities
  • Learn how to build a Process Competency Framework encompassing all BPM stakeholders
  • Obtain the knowledge to improve a process step-by-step with easy to use techniques and templates such as swimlanes and flowcharts

Product Details

  • Author: Artie Mahal
  • Paperback: 222 pages
  • Publisher: Technics Publications, LLC; First edition (October 10, 2010)
  • Language: English
  • ISBN-10: 193550407X
  • ISBN-13: 978-1935504078
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BPMGeek is an initiative to collaborate and communicate with the growing Business process management community out there. The goal is to help developers connect with experts, ask questions, post their learning and get understanding of BPM Concepts. Often tool specific knowledge of niche areas end up developers perplexed and confused - especially when there are very less number of resources available. We will be coming up several several new features. Have a look at our Roadmap here

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