Business Process Analisys
Business Process Improvement
• Project Manager in a project of developing Stuarup Solutions for a multinational company that is giving support to the Portuguese entrepreneurs.
• Analysis Team Leader in a project of developing an innovative project for Sales Force Management Company that consists of three parts: front office applications for touch screen tablet, web site for the clients of a company and functional improvements for the back office system.
• Designed the AML Workflow for case management and developed the functional requirements for Sanction List screening for the Portuguese branch of a leading insurance company.
• Designed the workflow for Client Authentication System for one of the largest banks in Angola.
• Designed the System for Shareholders Registration for one of the largest banks in Angola to efficiently control and manage all the data about the shareholders, their participations, subscriptions, redemptions, switches, transfers, dividends etc.
• Developed system functional requirements and specification for the claims regulation workflow for leading insurance companies in Portugal.
• Developed process improvements and elaborate the functional requirements and specifications for one of the modules of the supplier invoicing management system for a multinational vehicle leasing and fleet management company operating in Portugal.
• Developed process improvements to increase Legal Case Management system performance and efficiency for one of the largest insurance companies in Portugal.
• Performed analysis and developed the functional reengineering of the agencies of the foreign bank operating in Portugal.
• Developed the business strategic indicators for the Balanced Score Card for a national weekly newspaper in Portugal.
• Participated in testing activities for the assigned project.
• Prepared the workshops and trainings for the users for exploring the designed systems.
• Developed the Users Support Manuals for the designed systems.